Mobile / Casino
This policy explains exactly what information 299pet collects when you use your account, place a bet, or complete a bKash or Bank Transfer transaction — and how we keep that data. Access to our platform depends on your local law and eligible regions; where permitted, this policy governs everything tied to your account.
When you open an account with 299pet, we collect the details you provide during registration — your name, contact information, and the payment method you connect, whether that is bKash, Bank Transfer, Nagad, or Rocket. Every deposit and withdrawal creates a transaction record tied to your account wallet. We also collect device and session data automatically: your IP address, browser type, and the pages you visit within the platform. This helps us keep your account secure and deliver the right content to your device. We do not sell your personal data to third parties. Data shared with payment processors like bKash is limited to what is needed to complete a transaction. We retain account records for as long as your account remains active and for a period after closure as required by the applicable rules of the jurisdiction where access is permitted. If you have questions about what we hold, the rights section below covers the steps you can take.
Transaction data shared with bKash is limited to completing your deposit or withdrawal — name, amount and reference only.
Bank Transfer records are kept in your account transaction history, visible after login under the wallet section.
Nagad payment records follow the same data-minimisation rule: only what the transaction requires is passed to the processor.
Rocket transactions are logged in our system with a timestamp and reference ID tied to your account wallet entry.
Not every service you interact with through 299pet falls under this policy. We want you to know clearly what we control and what sits outside our responsibility.
Login activity, session tokens and account settings are fully within scope. We log access events to protect your account from unauthorised use.
Deposits and withdrawals processed through bKash, Bank Transfer, Nagad or Rocket are covered. The payment provider's own policy also applies to their side of the transaction.
Game content delivered through our platform — including titles available in the slots, live casino and table game sections — is covered by this policy for data purposes, not for game rules.
External links, payment gateways and any service not operated by 299pet fall outside this policy. Those providers have their own data terms you should review separately.
You have practical options when it comes to the data we hold on your account. Reviewing your own records is straightforward — log in, go to your account dashboard, and the transaction history there shows every bKash deposit, Bank Transfer entry and withdrawal associated with your wallet. If any personal detail on your account is incorrect, the account settings section lets you submit a correction request directly. For anything that cannot be changed through the dashboard, our support team handles data queries; the contact paths are listed in the support section below. Where local law in your eligible region grants additional rights — such as requesting a copy of your data or asking us to delete records — you can raise that through the same support channel. We aim to respond to data requests within the timeframe required by the applicable rules of the region where your account is registered.
Your full transaction and login history is in the account dashboard after login. No separate request needed for your own activity log.
Name, contact number and email can be updated via account settings. Some fields require identity verification before the change is applied.
Contact support with the subject line 'Data Query' and your account reference. We will confirm what we hold and what we have shared.
Where permitted by the rules of your eligible region, you can request deletion of records no longer required for active account obligations.
If you have a question about this policy, a correction to request, or a data query tied to your account, these are the channels to use. Include your account reference in every message so we can locate your records quickly.
Available through your logged-in account dashboard. Start a chat and select 'Account and Privacy' as the topic.
Send your data query to our support address — found in the Help section after login. Mark the subject 'Privacy Request' with your account ID.
The Help section inside your account covers common privacy questions with step-by-step answers for account data, cookies and transaction records.
How we store, secure and eventually remove your data is not left to chance. Each area below reflects the actual process in place for 299pet accounts.
Account and transaction data is stored on secured servers. Access is restricted to authorised personnel and systems needed to operate your account and process bKash or Bank Transfer transactions.
We use cookies to keep your session active and to understand how pages load on your device. You can manage cookie preferences through your browser settings at any time.
Active account data is kept while your account is open. After closure, records are retained for the period required under the applicable rules of the region where access was permitted.
When this policy changes, we update the version date at the top of this page. Continued use of your account after a change is posted means you have seen the updated terms.
These are the questions we hear most often about how 299pet handles account data and privacy.
We collect your name, contact details and the payment method you connect — such as bKash or Bank Transfer. During your sessions we also log device type and IP address to keep the account secure. We collect only what is needed to operate your account.
Only what is necessary to complete the transaction is passed to bKash — your name, the amount, and a reference number. We do not share your full account profile with payment processors. Your transaction history remains in your account dashboard.
Log in and open your account dashboard. Your transaction history, login activity and account details are all visible there. For a broader data record, raise a query through live chat or email support with your account reference and the subject 'Data Query'.
Where permitted by local law and the rules of your eligible region, you can request deletion of records that are no longer needed for active account obligations. Contact support with a deletion request and we will confirm what can be removed and what must be retained under applicable rules.
Yes, we use cookies to maintain your login session and understand page performance on your device. You can adjust cookie settings through your browser at any time. Turning off functional cookies may affect how your account session behaves.
The version date at the top of this page is updated whenever the policy changes. We recommend checking back when you see a new date. Continuing to use your account after a posted update means you have acknowledged the revised policy.